Track 1: Case Studies - GIS Implementation and Integration in Government

Case Study: How DHS & DoT Designed Successful User Experiences for Decision-Making Support

September 13th, 2011

10:45 am - 11:45 am


Jon Dale

Infrastructure Protection and Disaster Management Division

Dept. of Homeland Security Science and Technology Directorate


Jeff Friedland

Director of Emergency Management/Homeland Security

St. Clair County, MI

Richard Whisner

Richard Whisner

Project Manager

IDV Solutions

The priority of good user experience (UX) design is blatantly obvious on the Web, and expectations for similar experiences in organizational applications can no longer be ignored. Traditional GIS implementations have focused on serving technicians, and therefore have often failed when migrated to decision makers and other less technical users. Increasingly, organizations are turning to solutions that use non-traditional tools in an effort to effectively serve this important audience and get more value out of GIS resources. This presentation will examine two solutions, one from DHS and one from DoT, that demonstrate the organizational value achieved by prioritizing strong UX.

Attendees will learn:

  • How to give decision makers GIS apps that they like and will use
  • How to properly leverage mobile devices and tablets in an integrated GIS solution
  • Why DHS & DoT took a UX-centric approach with their GIS implementations and how this has benefited decision makers